Software maintenance and support
We look after what is already live: fixes, security updates and new features, with response times set in the contract. We also take over systems built by other companies.
What we deliver
Fixes and security updates
We apply security updates and fix the bugs that show up day to day.
Monitoring
We watch the live system so problems get fixed as soon as possible.
Improvements and new features
The product evolves based on business results.
Response times in the contract
Critical requests, like a site that is down, jump the queue and get a response deadline in business hours.
Support in your account
You open requests, follow the answers and see the history in your moosync account.
How it works
How a project takes shape.
- 01 · Business
First, we get to know your business.
We talk about customers, processes and goals. You get in writing what will be built, in what order, how long it takes and what it costs.
- 02 · Solution
We design the solution with you.
Before any code, you click through a prototype and approve every screen. Changing your mind at this stage is quick and cheap.
- 03 · Launch
We build, test and go live.
At every stage you get a test version and approve it in your account. At launch, we publish to the stores and the web and get your team ready.
- 04 · Growth
After launch, we keep going together.
We monitor, fix and evolve the product based on business results, with response times set in the contract.
How we start
First we learn what is already live. Then you get in writing what will be done, the response times and the price of the maintenance plan.
Frequently asked questions
Do you take over systems built by another company?
Yes. First we learn the code and what is live, then we propose the maintenance plan.
What happens if the site goes down?
You open a support request in your account. Critical requests, like a site that is down, jump the queue and get a response deadline in business hours, set in the contract.
Does maintenance include new features?
Yes. Besides fixes and security updates, the plans include improvements and new features.
How do I follow what was done?
In your moosync account: it holds your support requests, the team's answers and the deliveries to approve.
Contact
Tell us about your project.
Our team reviews the details and gets back to you within 2 business days to schedule a call.
Next steps
- 1Review
We assess your information and prepare the right questions.
- 2Discovery call
A 45-minute conversation to understand goals and constraints.
- 3Proposal
Scope, schedule and investment per stage, in writing.
Prefer to write directly? contato@moosync.dev